Shipping + Returns
 

SHIPPING

MAGANDA only ships via DHL. We can not ship to PO Boxes.

We insure every purchase for the time it is in transit until it is delivered to you.  We do require a signature for any goods delivered, at which point you take responsibility for your purchased goods.  Just a reminder – the person who signs for the package confirms receipt and is accountable for the package.

Prices displayed on the website are exclusive of taxes.  Sales tax will be calculated on the total merchandise value at checkout.

MAGANDA ships internationally to a variety of destinations. If you do not see your destination country listed at checkout, please contact us. Note that the fee varies from country to country. Additional delivery support requires additional fees. MAGANDA is not responsible for any customs or duties fees.

RETURNS

Making a return or exchange is easy and free.  All exchange and return items must be MAILED BACK within 7 days of purchase. PLEASE make sure TO request a Returns Merchandise Authorization (RMA) number.

LATE RETURNS

Your item(s) should be sent back to us within 7 days of purchase. Returns received outside this timeframe will be accepted at the discretion of MAGANDA and may only be refunded as a store credit.

STORE CREDIT

Items purchased using store credit can be returned or exchanged within 14 days of the purchase. Store credit can only be used once on a single order.

REQUESTING AN RMA

Please contact us via email at SALES@MAGANDANEWYORK.COM

Include your:

  • Full name

  • Address

  • Order Number

  • Best email address to contact you

If this is an exchange, please include the replacement item name and size. If this is a refund, please let us know how you would like to be credited.  This will need to match the original payment method used. You will then be issued an RMA number and a prepaid return label.

RETURNING YOUR PURCHASE

International returns service

  • Mail back with any convenient mail service that offers tracking.

  • Please provide us with that tracking information.

  • You will be notified via email once your return has been received and processed.

  • For more information, please contact us at help@hiroclark.com.

EXCHANGING YOUR PURCHASE

you will need to pay shipping, duties and taxes.  If you selected Paypal when you placed the order, any applicable taxes and duties on your exchange should be paid with your debit or credit card. Items can only be returned once per order. 

To exchange an item, request a Returns Merchandise Authorization (RMA) number via email sales@magandanewyork.com. Please also include the following information in your email: 

  • Specify the new item or size you require.

  • Full name

  • Address

  • Order Number

  • Best email address to contact you

GIFT RETURNS

If you have received an item as a gift, you may exchange it for a store credit.  The amount is deducted from your next purchase and will be valid for one year.  Please be aware that you may need to pay any cost differences, additional shipping, taxes and import duties.

SALE & DISCOUNTED ITEMS

All items purchased on sale or with promo codes are final sale. These items are not eligible for exchange or return. FAULTY GOODS Goods are classified as faulty if they are received damaged within six months of purchase. Where possible, we will offer to repair faulty items.  You will receive a full refund if the item cannot be repaired or replaced.

RECEIVING A REFUNd

Your refund will be credited to the original payment method.

Please note that refunds can take up to 10 to 14 business days upon receipt of the returned item(s) to show on your account due to varying processing times between payment providers.

ADDITIONAL INFORMATION

We have made every effort to display as accurately as possible the colors of our products that appear on MAGANDA.  However, since computer monitors vary, we cannot guarantee that your monitor’s display of any color will be completely accuratE.

All items are quality controlled and checked for any faults before they are released to customers.

Should you receive an item that is not in perfect condition, please contact us immediately.

Please send all items you wish to return from an order in the same shipment to ensure your return is processed as quickly as possible.

We prefer that items are returned to us via UPS, DHL OR FEDEX to ensure that they are protected and insured during transit.  However, you may return the goods by any secure means.

All items should be returned new and unuseD.